SMS consent and verbal opt-in
Customers may opt in to transactional SMS messages only during a phone conversation with the AI receptionist. We do not use a website form or text-to-join keyword for enrollment.
After a customer requests service and provides a mobile number, the receptionist reads this disclosure:
“RingHaven AI can send you transactional text messages about this service request, including appointment confirmations, reminders, scheduling changes, technician updates, and service notifications. Message frequency varies, generally no more than five messages per request. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Consent is not a condition of purchase. Our Privacy Policy and Terms and Conditions are available on this website. Do you agree to receive these text messages? Please answer yes or no.”
The customer is enrolled only after clearly answering “yes.” A customer who says “no,” is uncertain, or does not answer clearly is not enrolled and receives no SMS messages.